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Art. 1 – General Provisions

By navigating in this area, the user is redirected to iFly’s online shop, accessible via the URL: Browsing and submitting a purchase order on the website implies acceptance of the Conditions and Data Protection Policies adopted by the website indicated therein.
These General Terms and Conditions of Sale apply to the sale of goods and provision of services with exclusive reference to purchases made on the website in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by

Company: iFLY SRL
Head Office: VIA SALBERTRAND 77 10146 TORINO
VAT No.: 11964820010
Registered with the REA, number 1254262

The user is obliged, before accessing the products and services provided by the website, to read these General Terms and Conditions of Sale, which are generally and unequivocally accepted at the time of purchase.
Users are invited to download and print a copy of the purchase form and of the present General Terms of Sale whose terms reserves the right to modify unilaterally and without any notice.

Art. 2 – Object

These General Terms and Conditions of Sale regulate the offer, submission and acceptance of purchase orders of goods and services on and do not regulate, instead, the provision of services or the sale of products by subjects other than the seller that are present on the same website through links, banners or other hypertext links.
Before placing orders and purchasing products and services from different parties, we suggest you to check their terms and conditions.

Art. 3 – Conclusion of the contract

In order to conclude the purchase contract, you will need to complete the form in electronic format and submit it following the relevant instructions.
It contains a cross-reference to the General Terms and Conditions of Sale, information on each service purchased and images of each product and its price, the means of payment that can be used, the delivery methods for the products purchased and the related shipping and delivery costs, a cross-reference to the conditions for exercising the right of withdrawal; methods and times for returning the products purchased. The seller is not liable for any inadequacy of the graphic representations of products shown if this is due to technical reasons, since the representations are merely illustrative.
Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale including the Information on the right of withdrawal and processing of personal data.
The contract is concluded when the seller receives the form filled in by the user, after checking that the data contained therein is correct.
The buyer shall be obliged to pay the price from the moment the online order process is completed. This will be done by clicking on the “CONCLUDE AND SUBMIT” button at the end of the guided procedure.
Once the contract has been concluded, the seller takes charge of the order for processing.

Art. 4 – Registered users

In completing the registration procedures, the user undertakes to follow the instructions on the site and to provide his personal data correctly and truthfully.
Once registration has been completed, the user will receive a confirmation e-mail at the e-mail address provided. The confirmation must be communicated within 48 HOURS at the latest. After this period, in default of confirmation, will be released from any commitment towards the user.
The confirmation will exempt in any case from any liability regarding the data provided by the user. The user is obliged to inform promptly about any change of his data communicated at any time.
In case the user communicates inaccurate or incomplete data or even in case there is a dispute by the interested parties about the payments made, will be entitled not to activate or to suspend the service until the relevant shortcomings have been remedied.
On the occasion of the first request for activation of a profile by the user, the user will assign his own user name and password. The customer acknowledges that these identifiers constitute the validation system for the user’s access to the Services and the only system capable of identifying the user, and that the acts performed by means of such access shall be attributed to him/her and shall be binding on him/her.

The user undertakes to keep his access data secret and to guard them with due care and diligence and not to pass them on, even temporarily, to third parties.

Art. 5 – Product availability

Product availability refers to the actual availability at the time the purchaser places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence of several users on the site, the products may be sold to other customers before the order is confirmed.
Even after the order confirmation e-mail has been sent, partial or total unavailability of the goods may occur. In this eventuality, the order will automatically be rectified by deleting the unavailable product and the purchaser will be informed immediately by e-mail.
If the buyer requests cancellation of the order, terminating the contract, will refund the amount paid within 7 days from the moment became aware of the buyer’s decision to terminate the contract.

Art. 6 – Products Offered

1. markets:

Flight simulations of different types and minutes on BOEING737-800 NG flight simulator in the form of immediate booking or Gift Voucher
Articles of clothing inherent to aeronautical themes
Merchandising articles inherent to the aviation theme

The offer is detailed on our website at the link:

Art. 7 – Payment methods and prices

The price of the products and services will be the one indicated from time to time on the website, except where there is an obvious error.
In case of error will inform the buyer as soon as possible allowing the confirmation of the order at the correct amount or cancellation. There is in any case no obligation for to supply what has been sold at the lower price erroneously indicated.
Site prices are inclusive of VAT and do not include shipping costs. Prices may change at any time. Changes do not affect orders for which order confirmation has already been sent.
Once you have selected the desired products and services, they will be added to your shopping cart. Simply follow the purchase instructions, entering or verifying the required information at each step of the process. Order details can be changed before payment.

Payment can be made online via


6. Payment can be made physically in the shop via:


Art. 8 – Delivery delivers throughout the Italian territory, excluding the Vatican City State and the Republic of San Marino. will deliver either at the domicile provided by the user or at the pick-up points indicated at the moment of purchase.
Delivery is made, for the Italian territory, generally within one week, or, if no delivery date is specified, within the term estimated at the time of selecting the delivery method and, in any case, within a maximum term of thirty days from the date of confirmation.
For European Union countries, delivery shall be made within 10 days, and in any event, within the maximum term of thirty days.
If delivery is not possible, the order shall be sent to the warehouse. In that event, a notice will specify the location of the order and how to agree on a new delivery.

If you are unable to be present at the place of delivery at the agreed time, we ask you to contact us again to agree on a new delivery date.
If the delivery cannot take place for reasons beyond our control after thirty days from the date on which the order is available for delivery, we will assume that you are terminating the contract.

As a consequence of termination, the amounts shall be returned, including the costs of delivery to the exclusion of any additional costs resulting from the choice of a delivery method other than the ordinary method offered without undue delay and, in any event, within 30 days from the date of termination of the contract. Transport resulting from the termination of the contract may have additional costs that shall be borne by the purchaser.

Shipping costs are borne by the purchaser and are explicitly highlighted when placing the order.
The services provided by the website shall be delivered to the customer within 5 days and in any case no later than 30 days from the purchase made on the website.

The services shall be available online or sent to the email address that the customer provided at the time of purchase.
In the event that delivery cannot take place for reasons beyond the control of either party, the user will be refunded the full payment.

Art. 9 – Passage of risk

The risks relating to the products shall pass to the purchaser from the moment of delivery. Ownership of the products shall be deemed to have been acquired upon receipt of full payment of all sums due in respect thereof, including shipping costs, or upon delivery, should this occur at a later date.

Art. 10 – Warranty and commercial compliance

The seller is liable for any defect in the products offered on the site, including the non-conformity of the items to the products ordered, pursuant to the provisions of Italian law.
If the purchaser has entered into the contract as a consumer, i.e. any natural person acting on the site for purposes unrelated to any entrepreneurial or professional activity carried out, this warranty is valid on condition that the defect manifests itself within 24 months from the date of delivery of the products; that the purchaser submits a formal complaint regarding the defect within a maximum of 2 months from the date on which the defect was acknowledged by the purchaser; that the online return form is filled in correctly.
In the event of non-conformity, the purchaser who has entered into the contract as a consumer shall be entitled to have the products restored to conformity free of charge, either by repair or replacement, or to obtain an appropriate price reduction or termination of the contract in respect of the disputed goods and the consequent refund of the price.

All return costs for defective products will be borne by the seller.

Art. 11 – Withdrawal

In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 14 days pursuant to Article 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
In the event of multiple purchases made by the purchaser with a single order and delivered separately, the 30-day period shall run from the date of receipt of the last product.
The user who intends to exercise the right of withdrawal must communicate it to through an explicit declaration, which can be sent by registered letter A/R to the address:


The user may also indicate the wish to withdraw, indicating the order number and name of the user, to:

The purchaser shall also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or, alternatively, by sending the standard withdrawal form, as set out in Annex I, Part B, Legislative Decree 21/2014, which is not mandatory.
The goods may be returned to any point of sale on the Italian territory, as indicated on our web page, as well as sent to:


The goods must be returned intact, in their original packaging, complete in all their parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 5 days, including any shipping costs.
As provided for in Article 56(3) of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the site may suspend the refund until receipt of the goods or until the purchaser proves that he has returned the goods.
The right of withdrawal shall not apply in case’s services and products are included in the categories of art. 59 of Legislative Decree 206/2005.

The site will make the refund using the same means of payment chosen by the purchaser at the time of purchase. In the case of payment by bank transfer, and should the purchaser wish to exercise his or her right of withdrawal, he or she must provide the bank details: IBAN, SWIFT and BIC necessary for the refund to be made.

Art. 12 – Booking Conditions & Cancellation Policy

Cancellation policies apply only to direct bookings with choice of date and time of experience
Cancellation policies do not apply to the sale of gift vouchers (for which only the right of withdrawal may be exercised)
All booking cancellations must be communicated in writing. Cancellations or changes made up to 2 days prior to the scheduled arrival date will be charged 5 Euro. For cancellations or changes made after this deadline and up to 1 day before, a charge of 15 Euro will be made. For cancellations made on the same day as the booking date or Non Show (no-show) the full cost of the ticket will be charged.

Art. 13 – Processing of data

The purchaser’s data are processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the specific section containing the information pursuant to Article 13 (of European Regulation No. 2016/679 (GDPR) and Legislative Decree No. 101 of 10 August 2018)

Art. 14 – Safeguard Clause

Should one of the clauses of these General Terms and Conditions of Sale be invalid for any reason whatsoever, this shall not affect the validity of and compliance with the other provisions of these General Terms and Conditions of Sale.

Art. 15 – Contacts

All enquiries may be sent by e-mail to, by telephone to +393481554880, and by post to the following address:


Art. 16 – Applicable law and jurisdiction

These General Terms and Conditions of Sale shall be governed by and construed in accordance with Italian law. Accordingly, the interpretation, execution and termination of the General Terms and Conditions of Sale shall be subject exclusively to Italian law.

Any disputes inherent and/or consequent thereto shall be settled exclusively by the Italian courts. In particular, if the purchaser has the status of Consumer, any disputes shall be resolved by the court of the place of domicile or residence of the same in accordance with the applicable law.

These conditions were drawn up on 06/12/2018 and updated on 23/03/2022